Operations

We don’t, we build test, and deploy by hand.

We use some CI/CD, but there’s no standard.

Most teams use CI/CD, but each chooses its own tools.

Nearly all teams use CI/CD, but tools and processes vary.

Everyone uses the same CI/CD process.

I don't know

They take hours or days, but we don’t track it.

We track times, but things are often delayed.

Reasonably fast and we do some monitoring.

Builds and deployments are quick and times are checked often.

Builds and deployments finish in minutes, we monitor this and make improvements.

I don't know

We check things when building or when there’s a problem.

We use simple tools and check systems by hand.

Monitoring and alerts for problems, but its not yet an integrated system.

Advanced monitoring tools with some integration between infrastructure and applications.

An integrated monitoring system, with insights from both infrastructure and applications.

I don't know

Specialists check data and give answers, not always in real time.

We get reports, but data arrives late

We get some real-time insights, but not for everything.

We have advanced tools giving real-time data to many people.

Anyone can use dashboards to get real-time insights.

I don't know

We stop services to update them, then restart.

We update parts of our services at a time, usually during scheduled windows.

We deploy new versions and switch over by hand, with manual rollback if needed.

We use canary or blue/green releases, usually without maintenance windows.

We use canary or blue/green releases and switch users with no need for maintenance windows.

I don't know

By hand, on a schedule.

Some automation, but most deployments are manual and rare.

Integrated approach, with some automation and regular checks.

We use CI/CD pipelines with automated testing and frequent deployments.

We create short-lived test environments as needed, with a high degree of automation.

I don't know

We don’t have a cloud strategy team.

Some people have cloud skills and help others when needed.

We have a cross-team group that guides all cloud work.

Cloud teams use shared standards and patterns.

Teams work together across roles, with experts in all the areas we need them.

I don't know

Developers handle all cloud operations.

A supplier manages all cloud operations and strategy.

A supplier runs operations, but we set the strategy.

We use in-house and supplier teams, with our leaders in charge.

We have a strong in-house team for each cloud platform, with a shared roadmap.

I don't know

We don’t have a formal incident plan.

We create a plan when launching a new service.

We have plans that we keep up to date.

Incident plans are part of wider IT and business continuity, and tested often.

We test our plans, keep them up to date and can recover critical systems within a day.

I don't know