Cookies and privacy policy
Cookies are small files saved on your phone, tablet or computer when you visit a website.
We use cookies to make the Find support after a fit note prototype work properly and to understand how people use these pages, so we can improve the content.
Essential cookies
Essential cookies help keep the prototype running properly. We do not need to ask your permission to use these.
Essential cookies we use:
| Name | Purpose | Expires |
|---|---|---|
| cookie_preferences | Saves your cookie consent settings | 1 year |
Analytics cookies (optional)
With your permission, we use Google Analytics (GA4) and MS Clarity to collect information about how you use the service.
This helps us understand what’s working well and what we could improve. Google and MS Clarity cannot use or share this data with anyone.
Google Analytics collects anonymised information about:
- how you arrived at the service
- which pages you visit and how long you spend on them
- what you click on and how far you scroll
- interactions like mouse movements, clicks and scrolling
- if and when you submit any forms
Analytics cookies we use:
| Name | Purpose | Expires |
|---|---|---|
| _ga | Helps us count how many people visit this website by tracking if you’ve visited before | 2 years |
| _gid | Tracks an individual session on your device to understand user journeys | 24 hours |
| _clck | This helps check if you have visited the site before | 1 year |
| _clsk | This helps understand how you use the site | When you close your browser |
| CLID | This checks if you have used MS Clarity before | 1 year |
| MUID | This helps with things like advertising and site analytics | 2 years |
Managing your cookie preferences
When you visit Find support after a fit note, we will ask if you want to accept analytics cookies.
Your preferences are stored using Google’s Consent Mode. This ensures that data is only collected if you agree.
You can manage or withdraw your cookie preferences at any time.
Please note: changes will only apply if you use the same browser and device and have not cleared your cookies.
How we protect your privacy
We do not collect any information that can directly identify you.
Your IP address is anonymised, and no personal or sensitive information is shared with Google.