Salesforce Government Cloud

About Salesforce Government Cloud

Salesforce Government Cloud is a dedicated instance of Salesforce’s award-winning Customer Relationship Management (CRM) platform, specifically designed to meet the unique security, compliance, and operational requirements of UK public sector organisations. It provides a comprehensive suite of cloud-based tools to help government agencies transform digital services, engage with citizens, and streamline operations while maintaining the highest standards of data protection.

Key features

Secure cloud platform

Salesforce Government Cloud offers enhanced security controls aligned with UK government standards, including data encryption at rest and in transit, robust authentication mechanisms, and comprehensive audit logging. The platform helps public sector organisations meet their security and compliance obligations while delivering modern digital services.

UK Compliance framework

The platform is designed to support compliance with UK-specific requirements including ISO 27001, Cyber Essentials Plus, and the UK Government Cloud Security Principles. Salesforce Government Cloud maintains data residency within the UK, supporting data sovereignty requirements for public sector organisations handling sensitive citizen information.

Citizen 360 view

Provide frontline staff with a complete view of citizen interactions across all departments and channels. This unified view enables better service delivery, more personalised engagement, and improved citizen satisfaction by eliminating siloed information and reducing the need for citizens to repeat information across different government services.

Digital service transformation

Rapidly build and deploy citizen-facing digital services without extensive coding through Salesforce’s low-code tools. Public sector organisations can quickly create online forms, self-service portals, and automated workflows that align with the Government Digital Service (GDS) design standards, improving accessibility and user experience.

Business needs

Multi-channel citizen engagement

Enable consistent citizen communication across multiple channels including web, mobile, social media, phone, and in-person interactions. Salesforce Government Cloud helps UK public agencies deliver a coherent citizen experience regardless of how citizens choose to engage with government services.

Case management and service delivery

Streamline case management processes with automated workflows, intelligent routing, and integrated knowledge management. From benefit applications to planning permissions and regulatory compliance, Salesforce helps public sector staff manage cases more efficiently, reducing processing times and improving service delivery outcomes.

Cross-department collaboration

Break down information silos between different government departments and agencies through secure data sharing and collaborative tools. This supports joined-up government initiatives and enables more holistic approaches to addressing complex social challenges that span multiple service areas.

Data-driven decision making

Leverage advanced analytics and reporting capabilities to gain insights from service delivery data. Dashboards provide real-time visibility into key performance indicators, helping leaders make informed decisions, allocate resources effectively, and demonstrate outcomes aligned with departmental objectives and wider government priorities.

How to get started

Assess your requirements: Identify your organisation’s specific needs for citizen engagement, case management, and digital service delivery within the UK public sector context.
Contact Salesforce: Connect with Salesforce’s UK public sector team to discuss how Government Cloud can address your specific challenges and compliance requirements.
Implementation planning: Work with Salesforce or an accredited partner to develop an implementation strategy, including data migration, integration with existing government systems, and user adoption planning.
Phased deployment: Roll out the solution in manageable phases, starting with quick wins that demonstrate value while building towards more comprehensive transformation of your digital services.
Continuous improvement: Regularly review usage data and citizen feedback to identify opportunities for service enhancement and process optimisation.

For more information, contact Salesforce UK Public Sector Team or visit the Salesforce Government Solutions website.